Parivartan
Smart civic complaint management platform designed to streamline communication between citizens, authorities, and field workers.
The Problem
Public issue reporting systems often suffer from poor tracking, unclear accountability, fragmented communication, and inefficient complaint resolution workflows.
The Solution
Parivartan provides a centralized platform where citizens can submit complaints with location and media, authorities can manage workflows and analytics, and workers can track and resolve assigned tasks through dedicated dashboards.
Key Features
Engineering Decisions
Used role-based workflows to separate citizen, admin, department, and worker operations. Implemented Firebase Cloud Messaging for real-time notification updates. Used Gemini AI through Genkit for complaint categorization and summaries.
Impact
Parivartan digitizes complaint management workflows by improving coordination between citizens, authorities, and field workers through structured assignment, tracking, notifications, and analytics systems.
Project Details
Stack